Terms of Service

This privacy policy explains how RA Dalton Limited (Waterwise Pumps) collects, uses, and protects your information when you use our website. We are committed to keeping your data safe and using it responsibly. If we ask for any personal information, rest assured it will only be used according to this policy.

 

We may update this policy occasionally, so please check back to stay informed. This version is effective from 6th May 2025.

Title

1. What we Collect

2. What we Do with the Information we Gather

3. How we Use your Information

4. Your Choice

5. How Long we Keep your Data

6. Who we Share your Information with

7. Your Rights to Access your Information

8. Maintenance and Security of your Data

9. Online Ads

10. Cookies on this Site

11. Links to Other Websites

12. Changes to this Privacy Notice

1. what we collect

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products or services for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. what we do with the information we gather

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. how we use your information

Name and Contact Details

We keep your name and contact details so we can get in touch about your enquiries, your purchases, deliver your orders, and help prevent fraud against you or Waterwise Pumps.

 

Payment Information

We capture your payment details so we can process your order and refunds, and help prevent fraud.

 

Contact History

To manage our relationship with you and offer good customer service, we may keep records of our communications with you. This helps us serve you better.

 

Purchase History

We keep track of your purchases to support you with any enquiries or service agreements.

 

Marketing Activities

We’ll only send marketing messages if you’ve given your consent (like opting in). Where you agree, or where allowed, we may send info about our services, industry news, or related products from selected third parties by email, phone, mail, or other ways.

 

Every marketing email we send will include a clear option for you to unsubscribe anytime.

Information about your device and how you use our site.


We collect data about the devices you use and how you navigate our website. This helps us improve your experience. This info is anonymised and doesn’t include personal details.

We may also use this info to spot and prevent fraud, protecting you and others.

4. your choice

You don’t have to give us personal information, but if you don’t, you might not be able to buy from the site or get the best experience. If you have any questions about your data, please get in touch.

5. how long we keep your data

We keep your personal data only as long as needed for the reasons it was collected, including legal or accounting requirements.

 

Generally, we keep data from enquiries for up to 12 months and order or service records for up to 7 years, or longer if required by law.

 

If you want to know exactly how long we keep specific data, just ask.

6. who we share your information with

Delivery Partners

To get your goods to you, we work with Royal Mail, APC, and UPS. We only share the info they need for delivery.

 

Supplies

We also work with suppliers directly to order and deliver your purchases.

 

Payment Processing

We use WorldPay, a trusted payment processor, to securely manage payments.

 

Email Service Providers

To send you emails, we may use marketing partners like MailChimp. Every email will give you the option to unsubscribe.

 

Third Party Providers

Some third parties we use for payment or other services have their own privacy policies. We recommend you review those to understand how they handle your data.

7. your rights to access your information

We want you to feel confident about your data with us and know how we use it.

You have the right to be informed about your data, access it, ask for corrections, object to processing, or request deletion.

 

If you want to view, update, or delete your personal data, contact us at enquiries@waterwisepumps.co.uk. We aim to respond within one month. To protect your info, we might ask you for proof of identity before making changes.

8. maintenance and security of your data

We work hard to keep your data safe with physical, electronic, and managerial safeguards. We regularly monitor our security to protect your information.

 

That said, because the internet is never 100% secure, we can’t guarantee absolute security at all times.

9. online ads

We use online advertising to keep you informed about our products and help you find what you need. Like many companies, we may show you ads based on your browsing on other sites using cookies and other technologies.

10. cookies on this site

Cookies are small files stored on your browser or device when you visit. We use cookies to improve your experience. For more info, see our cookie notice.

 

11. links to other websites

Our site may link to other websites we don’t control, including https://www.direct-drainage.co.uk and https://pfs-uk.co.uk. This policy only covers our websites, so be sure to check the privacy policies of other sites you visit.

12. changes to this privacy notice

We may update this policy from time to time by changing this page. If we make big changes, we’ll let you know on our website or by email.